Social Media has opened an incredible opportunity for government to let citizens about the latest news, actions, initiatives, opportunities, entrepreneurship and societal problems. In Bangladesh, social media especially Facebook is being used in more than 5000 government offices, directorates, departments etc and millions of citizen are engaged in more than 11000 government officers are engaged through a Facebook group, ‘Public Service Innovation Bangladesh’ and more than 1000 ‘Citizens Journalists’ are tie in with District Administration. This paper analyses the use of social Media especially Facebook in the Government offices of Bangladesh.
The main objective of the study is to assess the uses of Social Media especially Facebook in the government offices to solve social problems. The specific objectives are;
1. To explore the use of Facebook pages of Government Offices in Bangladesh.
2. To generate a clear idea about the number of Facebook pages of Government offices in Bangladesh
3. To investigate the number of people who are involved with Facebook.
4. To identify challenges of using Facebook pages in Government offices.