Re-engineering the application process for Environmental Clearance Certificate to be accessed online 24/7 by anyone from anywhere making the service simple, accessible, transparent, accountable and responsive. Show more
Cases and Stories
Amanat Ali has been running a CHATAL (crop drying yard) near Savar for the last five years. He used to be a farmer in his native and he went through severe hardship…
Department of Environment’s online based service enhancement
Amanat Ali has been running a CHATAL (crop drying yard) near Savar for the last five years. He used to be a farmer in his native and he went through severe hardship on his earlier days to save money for this business investment. “The much I saved was not enough. I had to take a bank loan too.” Amanat Ali shared, “The legal procedures are very difficult. I had to collect so many documents and papers for loan application especially the environment clearance certificate.” Amanat Ali had to face many hassles in getting the environment clearance certificate. He said, “I had to visit the DOE office more than 5 times just to get the certificate. I missed out few things that needed to be submitted so had to revisit. Then again the delivery was not on time so I had to return empty handed twice. It was such a trouble.” Similar complaints were found from few more organizations. Access to Information (A2I) Programme has been playing a critical role in revolutionizing public service delivery in Bangladesh. Service Innovation Fund (SIF) under A2I has been facilitating innovators with required support for the development purpose. One of the fund recipients is the Department of Environment (DoE), Ministry of Environment and Forest. The fund has been provided to set-up local area network (LAN) in five regional (divisional) offices of DoE, develop and maintain software that will enable end-users to apply and get online environment clearance certificate. “This new system will be really helpful for me to renew my environment clearance certificate. This will save me lots of time and unnecessary visit expense.” said the very pleased Amanat Ali.
Bangladesh is lagging a decade behind when it comes to technological advancement. Majority of the documentation, especially in the government sector, are yet persisted manually and the work processes are very hectic for people. Department of Environment (DoE) manages some vital aspects of the society but they are not operating in advanced methods which are neither cost effective nor rapid to meet the public demand. Numerous applications and permits get piled up due to the tedious manual process. Citizens are the sufferers.
The online based system is expected to be more dynamic and less arduous. It will strengthen monitoring and enforcement activities. Data won’t be lost anymore and the renewal system will be easier. Anyone from anywhere in Bangladesh is now able to avail DoE’s services. The clients are able to track progress of the process online and through SMS without any hassle of visiting any office physically, thus reducing time taken to receive services. Henceforth, this resulted in a better monitoring and transparent system. The applicant will be notified about delivery details through email and sms. The most satisfying outcome of the project was the introduction of the online application system. The manual application process was difficult and lengthy whereas the online system is a breath of relief with less complicacy and more efficiency.