Cases and Stories
The world of information is a click away but do all the citizens of our country have access to all the necessary details they would need during…
The world of information is a click away but do all the citizens of our country have access to all the necessary details they would need during an emergency? We surveyed for a month, among thousands of citizens with an advanced mobile phone, to figure out their problems regarding service providing agencies and organizations and their roles during emergency incidents. While the citizens expressed dissatisfaction with the system, the service providers complained about the lack of an effective medium of communication with the citizens that is hindering the coordination between the providers and receivers.
“Once my mother encountered an accident during evening walk, she injured her legs and barely could move. Everyone came to her rescue but it was very difficult to find the ambulance’s contact number. After half an hour of panic, one good soul managed to call an ambulance. My mom lied there helplessly moaning in pain. At this era, all these emergency services should be easier to reach but alas it’s not.” said Shahana, a university graduate.
Some complained about unavailability of service provider’s contact details, some about difficulty in finding locations of service stations and others expressed dissatisfaction about the inefficiency of emergency services during urgent cases. Keeping all these problems in mind, A2I decided to initiate the project to create a mobile app as an advanced and efficient medium of communication for the emergency service providers and citizens. This mobile phone app will also make it possible for citizens to track down the nearest offices of service providers through GPS technology and easily access its address and location. This will facilitate a symbiotic partnership between the service providers and the citizens and make the emergency service delivery process more efficient and effective.
The mobile application features all the necessary contact details of service offices and it will be customizable for any area of Bangladesh so that users can easily find out the list of police stations, fire-services offices and hospitals of any area.
It will have the GPS locations of all the related offices, so that the application will be able to show the path towards that office from any location. This will allow people to easily reach their desired service office. People will be able to see all the service stations in the Google Map. Service providers (Police, Fire-service, Hospitals) will be able to send notifications to the users of this application. For example: Police can send safety tips, hospitals can send information about vaccination etc.
Performing some surveys among the service providers (police force, fire brigade force, hospital workers) to identify exactly what troubles they face during their services and what type of supports from people can help them to provide the services in more effective ways.
The project will act as a bridge between the Govt. service providing organizations and the people. Hence this will help to solve and reduce the mentioned problems. This will help people to get the Govt. services easily and quickly and this will also help the service providers to get more support from the people to serve in easier ways.