83% of export earnings in Bangladesh comes the readymade garments (RMG) sector which is the source of livelihood for more than 4.5 million Bangladeshis. The government targets to raise export earnings from the existing 28 billion US dollars to 50 billion US dollars by 2021. The government understands that for the betterment of the sector, it is important that the entrepreneurs in this sector receive all the government-to-business services that they are eligible for in the least possible time and cost, and experience minimum hassle while doing so. This is why the Directorate of Textiles under the Ministry of Textiles and Jute has launched an e-Service management system.

In a seminar at the Jute Diversification and Promotion Centre (JDPC) in Dhaka on 27 December 2016, Textiles and Jute Minister Md. Emaz Uddin Pramanik, MP formally inaugurated an e-Service management system. Financed by the Service Innovation Fund of the Access to Information under the Prime Minister’s Office, the system has been developed under the project “Online One Click Registration and Service Delivery by Directorate of Textiles by developing an e-Centre Network using ICT”.

Using this application, the entrepreneurs can apply online for all 18 services of the Textiles Directorate, get detailed information on the service process with mentioning of necessary documents, make online payment, and track progress of their application from personal dashboard. Instead of sending notifications by phone or by post, the directorate can now easily send customized SMS or email to individual applicants directly from their dashboard.

Director General of Prime Minister’s Office and a2i’s Project Director Kabir Bin Anwar, Director of Directorate of Textiles Ismail Hossain, a2i Program Policy Advisor Anir Chowdhury, BJMEA Vice-Chairman M Nasir, BKMEA Director Kamal Pasha, Diploma Textile Engineers President Shafiqur Hossain, BJEPMEO Chairman Kadir Khan and Bangladesh Textile University Vice-Chancellor Masud Ahmed were present at the function, among others.