Establishing ICT facilitated one-stop service centre at every district which provides an efficient electronic version of the century-old manual and heavily bureaucratic service delivery system. Show more
District e-Service Centres
Thousand applications processed
Cases and Stories
Citizen faced problems in receiving citizenship certificate because of the complexity of the process. On that process at first a citizen needed to…
Simplifying the Process of Receiving Citizenship Certificate
Citizen faced problems in receiving citizenship certificate because of the complexity of the process. On that process at first a citizen needed to submit a manual application to mayor at the Pourashava Office. Since it was not possible to recognize all the person of the area by mayor, thus the application was sent to the local representatives for the identification of the applicant. In order to get the identification and recommendation from the respective public representatives, sometimes a citizen faced different complexities to get it and needed to spend extra money. Then the recommendation letter obtained from the local representative had to submit at pourashava office which was latter verified by the Pourashava secretary. Then the application was sent to mayor for the final endorsement. After completion of all procedures certificate was provided to the applicant. Thus the whole process took much time, cost and several visits.
In order to reduce the sufferings of the citizen to get the citizenship certificate, a new system has been adopted where a citizen can receive the certificate by only his or her verbal request and displaying the birth certificate or by providing necessary information. Then Poura authority verifies the information with the information kept in the national web portal (bris.lgd.gov.bd.com) of birth registration or by justifying the permanent addresses and then provide the certificate to the applicants.
After implementing the project, the process of certificate receiving system becomes more simple and hassle free. The project able to save time, cost and visit of the service by 98.96%, 90% and 83.33% respectively. Besides the TCV, the project able to obtain some other outcomes like,
- Prevention of false certification and recommendation.
- Identification of the person whom birth registration is not completed yet and then helping them to complete their registration with a right procedure in a short time.